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Why Choose Us?

We’re Shentel. We may be new to you, but we’ve been in business since 1902. Back then, we were a small phone company serving our neighbors in Virginia’s Northern Shenandoah Valley. Today we bring advanced broadband services, digital TV, high-speed Internet and phone services to more of our neighbors in Virginia, West Virginia, and Maryland. We specialize in providing advanced services to rural and underserved markets, because we believe you deserve the same level of service that you would expect from a larger metropolitan area.



Technology Leader
For more than 100 years, Shentel has been connecting communities like yours to other towns, cities, and communities across the world, through our High-Speed Internet, TV and Home Phone services. We have a long history of leading the way for allowing advanced services to reach our rural customers. Our commitment continues today as we upgrade our cable network and make plans to increase broadband Internet speeds across our rural footprint. We will continue to be a leader in the rural broadband market.

Customer Service
We don’t believe that you need to sacrifice customer service, or be bound to a long-term contract and be subject to cancellation fees to get quality service. At Shentel we staff our call centers with local people that live in your community. You can be sure when you call, or come into one of our stores, you will find that customer satisfaction is our number one priority.

Reliable And Trusted


We intend to build on our past successes and knowledge of smaller markets, to bring state-of-the-art technology to areas that have been underserved for years, and continue investing in our network infrastructure. In addition to providing quality service, Shentel is committed to developing partnerships with the communities we serve. We value these relationships, whether it is providing Internet to schools, sponsoring community events, or our employees volunteering time in their local neighborhoods. When you need us, we will be there.

February 28, 2019

Shentel Acquiring Big Sandy Broadband

Shentel has announced an agreement to purchase Big Sandy Broadband.  Big Sandy Broadband is a cable television, broadband Internet and phone provider to homes and businesses located in eastern Kentucky.
 “We are pleased to be able to expand our Cable operations into Kentucky,” said Dave Heimbach, Chief Operating Officer at Shentel.  “Big Sandy has been family-owned for nearly 60 years. We appreciate those strong roots. Shentel was founded in 1902, and has a long history of serving rural areas like Floyd and Johnson counties.”
The purchase will include all assets of Big Sandy Broadband along with current customers. Employees of Big Sandy have been offered jobs with Shentel. The integration is expected to be complete by the second quarter of 2019.  Until that time, Big Sandy customers will continue to pay bills and contact the Big Sandy customer service center for service related questions. Information related to the full transition to Shentel services will be available in the coming months.
Shentel provides cable television, broadband Internet, and voice services through its high-speed, state-of-the-art network to customers in Virginia, West Virginia and Maryland. Shentel is also an affiliate of Sprint with wireless coverage in Pennsylvania, Maryland, Virginia, West Virginia, Kentucky and Ohio. Shentel also provides fiber services to commercial and wholesale customers along its 5,641-mile fiber network across four states.
Big Sandy Broadband will add approximately 4,700 revenue generating units (RGUs) to Shentel’s cable segment, including more than 2,200 broadband RGUs. The Big Sandy system is adjacent to existing Shentel cable markets in West Virginia, and it is part of the Charleston DMA.

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